Shipping + Returns

UK SHIPPING:

Orders are processed within 2 workings days from the order date and will take 2-4 days to arrive once dispatched. If you need your item sooner, please email info@oneoffpiece.co.uk and we will do our best to accommodate your time frame.

Shipping rates are calculated by size and weight at the checkout.

INTERNATIONAL SHIPPING:

We currently only deliver within the UK, but please get in touch if you would like the item shipped elsewhere, and we will do our best to accommodate this.

RETURNS:

Each and every product at One Off Piece is thoughtfully hand chosen for its aesthetic and the story behind it. Every piece has had a past life, so if you are looking for something “new”, it’s unlikely you’ll find it here.  Individual characteristics and “imperfections” are noted on the product listing, but if you would like additional images or information, please get in touch.

I hope you love your One Off Piece, but due to the nature of the products, everything is sold as seen, with no returns. However, if for any reason you would like to contact us about your order please get in touch by email.

We’d love to know what you think, and to see pictures of your One Off Pieces on arrival or in use. You can tag us on Instagram @oneoffpiecelondon.

PACKAGING  

A lot of research and thought has gone into the packaging at One Off Piece to ensure it is as environmentally friendly as possible. All our postal boxes are made from 100% recycled material and are 100% recyclable. Orders are padded out with Geami paper wrap and Oxo-degradable bubble wrap, both are a sustainable and natural alternative to bubblewrap and are100% recyclable. Parcels are secured with 100% recyclable kraft paper tape. Our tissue paper is made from recycled pulp, and is PH neutral. One Off Piece postcards that arrive with each order are printed on 100% recycled card. Where possible, local orders are delivered on foot or by bicycle. 

 

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